Contact

A person, not a form.

One address, read by the people who can actually answer. Put the topic in the subject line and it reaches the right person the same day.

hello@shardlyhq.xyz

01Subject lines

One inbox, four kinds of post.

We would rather publish one address that is genuinely read than four aliases that all land in the same place anyway.

Press & mediahello@shardlyhq.xyz

Subject: Press — Interview requests, statements and fact checks. We answer within one business day.

Business & partnershipshello@shardlyhq.xyz

Subject: Partnership — Resellers, integrations, and anything with a contract attached.

Security disclosurehello@shardlyhq.xyz

Subject: Security — Coordinated disclosure. Acknowledged inside 24 hours, and we never threaten researchers.

Legal & privacyhello@shardlyhq.xyz

Subject: Legal — Data requests, takedowns, and anything addressed to the operator.

Already a customer with a broken server? A support ticket on the platform is the faster route — tickets are sorted by urgency rather than by arrival, and this inbox is not.

02Where we are

Germany, three buildings.

Registered office

Shardly LLC
Im Großen Dorf 13
29588 Germany

FRA1

Frankfurt am Main
Compute + gateway edge

FKS1

Falkenstein
Compute + object storage

NBG1

Nuremberg
Compute + backup vault

Somebody working in a shared office — The whole company, roughly

Response times. Press within one business day. Partnerships within two. Security acknowledged within 24 hours. Everything else as soon as somebody has a real answer rather than an acknowledgement.

Ask us something specific.

Vague enquiries get vague answers everywhere. Tell us what you actually need — a figure, a statement, a contract — and we will answer that.

Write to hello@shardlyhq.xyz Press room