Contact

A person, not a form.

Seven inboxes, each read by whoever can actually answer it. No ticket portal, no routing form, no reply that begins “thanks for reaching out”.

hello@shardlyhq.xyz

01Subject lines

Who reads what.

Pick the closest one. We would rather forward an email internally than have you guess, so nothing sent to the wrong address gets bounced back.

Press & mediapress@shardlyhq.xyz

Interview requests, statements and fact checks. Answered within one business day.

Business & partnershipssales@shardlyhq.xyz

Resellers, integrations, and anything with a contract attached.

Careerscareer@shardlyhq.xyz

Speculative applications, contract work, and anything about working here.

Security disclosuresecurity@shardlyhq.xyz

Coordinated disclosure. Acknowledged inside 24 hours, and we never threaten researchers.

Privacy & data requestsprivacy@shardlyhq.xyz

Access, erasure, portability — anything under the GDPR.

Legallegal@shardlyhq.xyz

Takedowns, contracts, and anything addressed to the operator.

Everything elsehello@shardlyhq.xyz

If none of the above fits, this one always reaches somebody.

Already using something we run? A support ticket in the product is the faster route — tickets are sorted by urgency rather than by arrival, and these inboxes are not.

02Where we are

Germany, three buildings.

Registered office

Shardly LLC, Germany. Full operator details, as required by law, are in the imprint.

FRA1

Frankfurt am Main
Compute + gateway edge

FKS1

Falkenstein
Compute + object storage

NBG1

Nuremberg
Compute + backup vault

Patch cabling in one of the German facilities — FRA1 · patching

Response times. Press within one business day. Sales within two. Security acknowledged within 24 hours. Everything else as soon as somebody has a real answer rather than an acknowledgement.

Ask us something specific.

Vague enquiries get vague answers everywhere. Tell us what you actually need — a figure, a statement, a contract — and we will answer that.

Write to hello@shardlyhq.xyz Press room